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Refund and shipping Policy
Shipping policy
Order Processing
- All orders are processed after payment has been successfully confirmed.
- Orders are processed on business days only (Monday to Friday), excluding public holidays.
- Please allow 1–5 business days for order processing before your order is dispatched.
Shipping Time
Once your order has been dispatched, delivery times may vary depending on your location within South Africa.
Estimated delivery times:
- Major Cities: 1–3 business days
- Regional Areas: 2–5 business days
- Remote Areas: 3–7 business days
Please note that delivery times are estimates and may be affected by courier delays, weather conditions, or unforeseen circumstances.
Shipping Costs
Shipping charges are calculated at checkout based on your delivery location and the courier service selected.
Any promotional free shipping offers will be clearly displayed on our website when applicable.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number so you can monitor the progress of your delivery.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information. ProsWag Fashion Club cannot be held responsible for delays or additional costs resulting from incorrect or incomplete delivery details.
Lost or Delayed Shipments
If your parcel has not arrived within the estimated delivery period, please contact us so we can assist in tracking your shipment with the courier.
Damaged Parcels
If your order arrives damaged, please contact us within 48 hours of receiving your parcel. Include your order number and clear photographs of the damaged item(s) and packaging so we can investigate and resolve the issue.
Refund & Return Policy
At Proswag Fashion Club, we strive to provide high-quality products and excellent customer service. Please read our Refund & Return Policy carefully before making a purchase.
Returns
We accept returns within 7 days of the delivery date, provided that:
The item is unused, unworn, and unwashed.
All original tags and packaging are still attached.
The item is in its original condition.
Proof of purchase or your order number is provided.
Items that do not meet these conditions may not be eligible for a return.
Non-Returnable Items
The following items cannot be returned or exchanged unless they are defective or incorrect:
Sale or clearance items.
Gift cards.
Items that have been worn, washed, altered, or damaged after delivery.
Products returned without original tags or packaging.
Damaged, Defective or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please include:
Your order number.
Clear photographs of the item.
Photographs of the packaging, if applicable.
If your claim is approved, we will arrange a replacement, exchange, or refund at no additional cost.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If your refund is approved:
The refund will be processed to your original payment method.
Please allow 5–10 business days for the funds to reflect, depending on your bank or payment provider.
Shipping charges are non-refundable unless the return is due to our error or a defective product.
Exchanges
We offer exchanges for:
Incorrect sizes (subject to stock availability).
Defective or damaged products.
Incorrect items sent by Proswag Fashion Club.
Customers may be responsible for return shipping costs when exchanging items for a different size, unless the exchange is due to our error.
How to Start a Return
To request a return or exchange, please contact us with your order details.
Email: support@proswagfashion.co.za
WhatsApp: 078 685 1327
Please do not return any products until you have received return instructions from our support team.
Cancellation of Orders
Orders may only be cancelled before they have been processed or dispatched. Once an order has been shipped, it must follow the return process outlined in this policy.
Consumer Rights
Nothing in this policy limits your rights under the Consumer Protection Act, 2008 (South Africa). Where applicable, your statutory rights will always apply.